Posts Tagged :

support

When Do You Need A Web Hosting Support?

150 150 Andrew Broberg

Since websites rely heavily on web hosting services to ensure the sites are up and running most of the time, the lack of support can affect your business because any problem associated with web hosting such as downtime, can create a serious impact on your online business. Even if your website becomes unavailable for a few hours, you can still lose many customers in the process. However, you have to keep in mind that even web hosting support has its own boundaries. This means they cannot necessarily handle everything that you need help with. It is important to understand what web hosting support can and cannot do.

Phone Support

Talking to a web hosting support representative on the phone or a live chat is an easiest way to find out about the solution to your web hosting problem. When you call a web hosting support representative, the call will be routed to the appropriate department depending on the nature of the problem. Representatives will set proper expectations in case your problem is out of their scope of support. Confusion and even frustration are eliminated this way.

Support Tickets

When you submit a ticket, you will be asked to choose from a list of categories so the support team will know whether you are filing your inquiry or complaint. Although the categories may appear as though they represent your problem, that is not always the case. You may think that it is a scripting problem when it has to do with a third-party plug-in. It is important that a customer has the ability to choose a web hosting company that is capable of addressing the problem and referring you to the right person in the event the problem is out of scope.

If you are unsure of the web hosting support boundaries, you can also check the terms and conditions as this is the section that will give you an idea of the company’s support capabilities. The Terms of Service will also help you to find out¬†about the type of assistance that the support staff can provide you. Ask questions in case you are not sure whether or not a problem is still within the scope of your web hosting service provider. A good web hosting support representative will go the extra mile to help you with your concern even if it is no longer within their support scope. They will also educate you so you can prevent encountering the same problem.

4 Common Hosting Problems You May Face As A Customer

150 150 Andrew Broberg

Many businesses have been taking extra steps to improve their online presence. However, there are some obstacles that can hamper your website’s progress such as hosting problems. If you do not have enough information about web hosting, you will find it difficult to identify the best hosting facility for your needs. When choosing a web hosting service, it is important to be aware of the common problems associated with web hosting service. Being aware of these problems will help you keep away from them so you can find the best hosting service possible.

1. Low Level of Security

Some web hosting companies do not have the ability to provide high levels of security to ensure that your data will be protected from cyber intruders. As a result, your website becomes vulnerable to data breaches. There are some hosting services that may also provide you a false sense of security. A web hosting business needs to have more and more customers to run successfully. This will only be possible if you have delivered what you have promised. When your web hosting company provide high levels of security to customers, your customers will build confidence in your web hosting company.

2. Speed and Navigation Issues

Fast navigation is essential to drive more traffic to your website. This website owners should choose the web hosting service that has the ability to increase the speed of the website. Users will not dedicate their time on websites that take long time to load. The number of users visiting your website can affect your business. Make sure you go for websites with optimised speeds so prevent delays in website navigation.

3. Getting Less Than What You Have Paid For

They say that quality comes at price, but what if you are paying more but getting less? Some web hosting companies are overcharging customers, but not delivering the results promised. The web hosting company should provide you the required bandwidth based on your needs. If they cannot meet your needs, you have to choose a better web hosting service.

4. Not Resolving Hosting Problem Right Away

A few minutes of going offline can have a negative effect on your business. When a web hosting company does not have a sense of urgency to resolve problems, you can lose money in the long run. You need to be aware about the support that the web hosting company provides. Find out if the company offers 24x7x365 days support.

Web Hosting And The Reasons It Is Time To Make The Switch

150 150 Andrew Broberg

Web hosting is essential in running a website. With the numerous web hosting providers for you to consider, choosing the one that suits your web hosting needs is a challenging task. If you already have a web host provider, one bad experience may be enough to choose another.

Reasons You Need to Leave Your Current Web Hosting Provider

Additional Charges:If your monthly bills include unknown fees that you are completely unaware of, make sure to get in touch with your web hosting provider. This way, you will know what the fees are for. A provider should be transparent and clear about the fees they are charging customers. If you receive inflated bills, it only goes to show that the company is not honest with you. If you are purchasing a hosting plan, read the terms and agreements before making a commitment to the provider. Ask questions regarding your billing statement to ensure that you know what you are paying for.

Downtime:Server downtime can hurt your website especially if your business heavily relies on the server’s consistency of running it. A reliable web hosting service should offer at least 99% of server up-time. It is not a good sign your provider’s downtime happens more often than usual. You need to ask for a refund if the problem becomes persistent.

Unreliable Customer Support:Technical problems are inevitable when running a website and a good web hosting service provider has a reliable customer support to customers. Keep in mind that downtime and errors will cost money. If no one is available to resolve the issue, you are losing both customers and money. You need to switch to another provider if you are paying for the services that are unavailable most of the time.

Does price really matter?

Due to the fact that web hosting is an intangible service, choosing a web host service provider requires blind faith. However, this does not really mean that you are going to settle for less. While there are cheap and expensive hosting companies, you should not be too focused on the price. There are many was to find out if a web host service can provide you seamless hosting experience.

When choosing or switching web hosting providers, make sure you understand the pricing schemes and the features on offer. You will need to know the type of hosting your website needs so you can prevent spending on unnecessary features. Since price is not a good indicator of quality, look for web hosting service that is capable of providing reliable customer support, less frequent downtime and transparency it terms of pricing.